Swamp Cow respects your privacy. This Privacy Policy explains what information we collect, how we use it, and when we may disclose it.

Information we collect

We may collect information that you provide directly to us, including your name, email address, telephone number, the contents of communications you send to us, and information included in customer-service inquiries.

When you visit our website, our website platform and service providers may automatically collect technical information such as your IP address, browser type, device information, pages visited, referring website, and cookie or analytics information.

If you communicate with us by text message, we may collect your mobile telephone number, the date and time of the message, the content of the conversation, and your messaging consent and opt-out status.

How we use information

We may use collected information to:

  • Respond to inquiries and provide customer service;

  • Provide information about our venue, operating hours, events, accessibility, and services;

  • Operate, maintain, and secure our website and communications systems;

  • Maintain records of consent and opt-out requests;

  • Prevent misuse, fraud, or security incidents; and

  • Comply with applicable legal obligations.

How we disclose information

We may disclose information to service providers that perform services on our behalf, such as website hosting, communications, analytics, security, and information-technology providers. These providers may use the information only as necessary to provide services to us.

We may also disclose information when required by law, to protect the rights or safety of Swamp Cow or others, or in connection with a merger, sale, or transfer of the business.

We do not sell personal information.

Mobile phone numbers, SMS opt-in data, and SMS consent are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. SMS consent is used only to provide the text-messaging service requested by the customer.

SMS communications

When you initiate a text conversation with Swamp Cow, we use your mobile number and message content to respond to your inquiry. We do not use the customer-care SMS program to send unsolicited marketing or promotional messages.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. You may request assistance by replying HELP or contacting us using the information below.

Data retention and security

We retain information for as long as reasonably necessary to provide services, maintain business records, honor opt-out requests, resolve disputes, and comply with legal obligations.

We use reasonable administrative, technical, and organizational safeguards, but no electronic communication or storage system can be guaranteed to be completely secure.

Your choices

You may ask us to update or delete information you have provided, subject to legal and operational record-retention requirements. You may disable cookies through your browser settings. You may stop SMS communications by replying STOP.

SMS Terms of Service

By sending a text message to Swamp Cow at (206) 845-3758, you agree to receive one-to-one customer-care text messages from Swamp Cow in response to your inquiry.

Messages may include responses concerning business hours, directions, accessibility, event timing, lost-and-found, and other general venue information. This SMS program is not used for recurring marketing or promotional messages.

Message frequency varies based on the nature and duration of your conversation. Message and data rates may apply.

Reply STOP at any time to opt out. After opting out, you may receive one final message confirming that your opt-out request was processed. Reply HELP for assistance, call (206) 845-3758, email Hello@SwampCowKavaLounge.com, or visit our contact page.

Consent to receive SMS messages is not a condition of purchasing goods or services.

Wireless carriers are not responsible for delayed or undelivered messages.

Swamp Cow may update these SMS Terms from time to time by posting an updated version on this page.